Privacy Policy

Information we collect

We may collect information you choose to provide, such as your name, email address, phone number, pet information, reservation details, questions, and other information included in forms or messages.

When you use the site, we and our service providers may also receive technical information such as your IP address, browser and device type, approximate location, referring pages, pages viewed, and cookie or similar technology identifiers.

How we use information

We may use information to:

• Respond to inquiries and communicate with you.
• Provide and manage requested training or boarding services.
• Operate, secure, troubleshoot, and improve the website.
• Maintain business, accounting, and legal records.
• Comply with legal obligations and protect people, animals, and our business.

Cookies and analytics

This site may use cookies and similar technologies that are necessary for site operation, help remember preferences, measure site use, or support marketing. You can adjust cookie choices through any consent controls shown on the site and through your browser settings. Blocking some cookies may affect how the site works.

When information is shared

We may share information with vendors that help us host the site, process forms or reservations, communicate with customers, analyze site use, prevent fraud, or provide other business services. These providers may use information only as permitted by their agreements and applicable law.

We may also disclose information when required by law, to protect rights or safety, or as part of a merger, sale, financing, or other business transaction.

Bookings, payments, and third-party services

Booking links on this site may take you to PocketSuite or another third-party service. Information you provide there is handled under that provider’s privacy terms. Payment card details are processed by the applicable payment provider and are not collected directly through this website.

Data retention and security

We keep information only as long as reasonably needed for the purposes described above, including business, legal, accounting, and security needs. We use reasonable safeguards designed to protect information, but no online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information we hold about you, or opt out of promotional communications. Depending on where you live, you may have additional privacy rights. We may need to verify your identity before completing a request.

Children’s privacy

This website is intended for adults arranging services for animals and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this site.

Changes to this notice

We may update this notice as our practices or legal obligations change. The date at the top shows when it was last revised.